Transform your API from backend to frontend, from developer focused to business user focused.
Deliver integrations natively from within your own application and add value to your end-users.
Freshchat Integrations
Build & publish in-app integrations with our Freshchat connector
What is Freshchat?
Connect with customers on the channels they love and easily guide them to find answers fast with Freshchat.
Create automations with our Freshchat connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code integration builder to integrate your application with Freshchat, so you can provide in-app Freshchat integrations for your end users.
Why integrate with Freshchat
Your SaaS users want more and more integrations, but they take time and development resources to create. Which is why Cyclr’s white label, embedded integration platform enables you to create integrations between your application and Freshchat, as well as 100s of other apps, using low code tools.
Available Methods and Endpoints
Outbound Messages ↓
Get Outbound Message
Get an outbound message.
Action
Create Outbound Message
Creates a request to send whatsapp messages to users.
Action
Metrics ↓
List Historical Dashboard Metrics
List all historical dashboard metrics.
Action
List Instant Dashboard Metrics
List all instant dashboard metrics.
Action
Reports ↓
Create Report
Create a report.
Action
Get Report
Get a report.
Action
Agents ↓
Update Agent
Update an agent.
Action
List Agents
List all agents.
Action
Get Agent
Get an agent.
Action
Channels ↓
List Channels
List all channels.
Action
Conversations ↓
Get Conversation
Get a conversation.
Action
Update Conversation
Update a conversation.
Action
Create Conversation
Create a conversation.
Action
Create Conversation Message
Create a conversation message.
Action
Users ↓
Create User
Create a user.
Action
Update User
Update a user.
Action
Get User
Get a user.
Action
Groups ↓
List Groups
List all groups.
Action
Do you want to access something that's not currently listed?
Just let us know and we can add it to the connector for you!
Top Use Cases for Freshchat Integrations
Quickly create integrations between your SaaS application and Freshchat with Cyclr's low code integration builder. Publish your Freshchat integration into your application using Cyclr's white label embedded integration marketplace.
Support
- Add new chat conversations as support tickets
- Add tag(s) to ticket when a tag is added to conversation
Customer Experience
- Initiate a chat when a customer has left a customer experience review rating less than 3 stars
- After a customer has received chat support send an invitation to review their customer experience with the service
Sales
- Add new sales lead from new chat conversations and add record of chat to lead
- Create a Sales lead from chat conversation and attach conversation to profile
Some of the many benefits of using Cyclr as your integration solution
Native
Build Quickly
Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.
Be responsive to the needs of your clients and your sales team.
No code integrations
Use our drag and drop integration builder to create integrations, then click to publish them to your app.
Your users can then search and deploy these integrations in a couple of clicks.
Related Resources
Keep customers and employees connected with chat Integrations
Read ArticleSyncing your support integrations for enhanced customer experience
Read ArticleReady to start your integration journey?
Book a demo to see Cyclr in action and start creating integration solutions for your customers
